Refund policy

REFUNDS (OR) REPLACEMENTS

Either Refunds or Returns, We should receive an email back from customer with in 15 days of the receipt of the product.

All our products are made to order from our Global Warehouses, which means they are produced especially for you upon purchase.

For this reason we cannot issue Refunds or process cancellations for specific reasons such as below

Because of your change of mind
(or)
The product is bought by mistake and no longer needed.

Refunds/Replacements at buyer's choice are done 100% as below.

1) When the Package is lost and not traceable by courier service - Refund/Replacement at Buyer's choice.But you need reach out to below email address with in 15 days of the expected Delivery date to update us.

2) When the Package is Damaged and if customer can send the email to below email addresses with Photos as Evidence so that we can action immediately.

info@essentialsonearth.com
maddy.essentialsonearth@gmail.com

please read the items description carefully to attain correct sizing and preferred coloring before you place your order.
Actual colors may vary from the colors shown in the photo due to changes in lighting/background as well as camera settings

Should you be unsure on a particular item, please do not hesitate to contact us for more information via:

info@essentialsonearth.com
maddy.essentialsonearth@gmail.com

RETURNS

We do accept returns but at Buyers return Shipping cost , but Replacements or refunds are recommended, possible and easy for Buyers.
(it depends on the situation you can reach out to us in email for proof) All Sales are final.

Once Buyer reships the item with proper tracking number and when we receive it , we should process the refund .


Let us know if you need anything else at all!
You can reach out to us directly by responding to this email.

We’re here or Live Chat support  during business hours only.

info@essentialsonearth.com

sales@essentialsonearth.com


Have a great day!

Customer Service
Support Advisor | Essentialsonearth - www.essentialsonearth.com!