FAQs

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.We also accept payments via accelerated checkouts such as Google pay,Apple pay,Sho Pay.

Your 100% satisfaction is important for us. We offer a 30-days Return on receipt & Exchange Policy:

Kindly Refer to the Refund Policy found on the Quicklinks on the footer of the website once scrolled down.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - Rest assured,we will ship your package based on the shipping option selected during checkout.

Our support team is always happy to guide you at any step!

Kindly be notified that due to recent Covid19 , certain branded products delivery to U.S.A and Canada would have an expected delay as mentioned in Shipping policy found on Website.

Rest assured, we do only believe that our job is only done when the shipment is delivered!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.

Where customers can track their orders?

           https://www.essentialsonearth.com/pages/track-you-order

           Alternatively, please find it on the Website quick links when you scroll down at bottom

          (or) you can track on your Order confirmation page.

When will i get my Tracking number?

           Once the order has been procesed, your tracking number usually takes 3-5 business days for your tracking information to be updated.If you have not received your tracking number with in 5 business days

            and/or if the tracking status is "not available" with in 3 to 5 business days from the time you have received your tracking number, please send us an email at info@essentialsonearth.com.

Is it possible to change the order and how it can be done?

           Unfortunately, once order is placed you cannot change the order. You can look for an exchange as per Refund policy found on website.

Can a loyal customer get a discount? 

           We provide several dicounts , promotional offers, coupons etc., for our subscribed customers.

            We always believe that the true success of Business only lies in the happiness and satisfation of customers.

When is the next promotion?

           We do send regularly our subscribers the Newsletters where we publish these details.

Can the seller send you product test samples?

            Yes and No ,It depends on the supplier and the options.

Privacy policy.https://www.essentialsonearth.com/policies/privacy-policyHow can an order be cancelled? 

            An order can only be cancelled from our end before the order is processed but we would expect an immediate email from the customer explaining the reasons.Shipping charges would not be refunded .

Customs fees and/or taxes for international orders.

           For certain products, Customs fee might apply at your end depending on the product imported but it will    vary from country to country.